Terms of Service

Last updated: 18 October 2026

These terms apply to this website and to the fixed-scope sprints described on the pricing page. Each project also has a written agreement that names the parties, the scope and the price. If the two differ, the written agreement applies. "I" means Wayne Conrad Advisory, a division of Poseidon Network Systems CC (South Africa); "you" means the business buying the work.

1. Scope and acceptance criteria

Before work starts we agree the scope and written acceptance criteria. They change only by written agreement. A new request that is not in the agreed scope is quoted separately.

2. Fees and payment

The price is confirmed in writing before work starts. Invoices are due on the dates in the written agreement. Prices exclude taxes and the cost of any software, licences or usage, which you pay directly to the vendors.

3. What you provide

You give timely access and approvals, accurate data, and confirm you have the right to give me that data. Delays or inaccurate data can move the dates and are not covered by the guarantee.

4. Ownership

The work is built in your accounts. Ownership of what I deliver passes to you on final payment. I keep ownership of my own pre-existing methods and tools, and third-party software stays under its own licence.

5. The build guarantee

I guarantee the build, not your results. If the delivered work does not meet the agreed acceptance criteria, I fix it at no charge for up to 10 working days from your written notice. If it still does not meet them, I refund the fee you paid for that sprint. That fix or refund is your only remedy for the work missing its criteria. You must give written notice, naming the criterion, within 14 days of handover. During the support window I also fix defects, meaning anything that does not meet an agreed criterion.

In practice: you give written notice within 14 days of handover, I fix within 10 working days of that notice, and I refund the fee for that sprint if the work still misses the criterion. During the support window I also fix defects.

The guarantee does not cover problems caused by your changes, late access or approvals, incorrect data, or changes by third-party software or services. I do not promise revenue, savings or hours saved. AI tools can produce wrong output, which is why approval steps keep a person in control.

6. Data and confidentiality

An agreement covering data protection is signed before any data is shared. The template is on the data processing agreement page. I name every tool that may handle your data in that agreement, use business or API accounts only, and use the minimum data a workflow needs. I keep your information confidential. When the support window ends I remove my access and delete project copies, or earlier if you ask, apart from backups and records I am legally required to keep. See the privacy policy for how this website uses personal data.

7. Liability

To the extent the law allows, my total liability for a project is limited to the fees you paid for it, and I am not liable for indirect or consequential loss, including lost profit or lost business. Nothing here limits liability that cannot lawfully be limited.

8. Ending a project

Either of us may end a project by written notice if the other breaks these terms and does not fix it within a reasonable time. The written agreement says what is refundable.

9. Independent contractor

I work as an independent business. Nothing here creates an employment, agency or partnership relationship.

10. Governing law

The written agreement for each project states the governing law and how disputes are handled.

11. Changes

I may update these terms. The version in your written agreement applies to your project.

12. Contact

Questions about these terms: info@wayneconrad.com or +27 21 300 8278.