Wayne Conrad Advisory

Practical tools for SME owners.

Templates and frameworks built from 28 years of running service businesses. Free to use. No generic advice.

Template  ·  Decision Rights

Decision Rights Mapping Template

Map every decision that currently routes through you. Define where your authority should end. Build the structure your team needs to operate without waiting.

  • Five decision categories covering the most common founder bottlenecks
  • For each category: current owner, intended owner, authority boundary, escalation trigger
  • Summary section identifying the highest-leverage change to make first
  • Fill in on screen, print to PDF, share with your team

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Calculator  ·  Shadow Payroll

Shadow Payroll Calculator

Calculate what manual coordination is actually costing your business. Enter your team roles and hourly costs to see what administrative work is costing you each week, month, and year.

  • Enter each role and annual cost — hourly rate calculated automatically
  • Estimate shadow hours per week per role across five common categories
  • See weekly, monthly, and annual shadow payroll cost instantly
  • Benchmarked against the 15 to 20 percent industry average
  • Dynamic insight text identifies your highest-leverage next action

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Scorecard  ·  Client Retention

Client Health Scorecard

Surface the early warning signals of client disengagement before a relationship is lost. Score each client weekly across six signals that predict churn before it happens.

  • Add unlimited clients and rate six specific behavioural signals for each
  • Automatic Healthy, Watch, or At Risk status calculated for every client
  • Identifies which client needs a conversation first
  • Built for a five-minute weekly review, not a quarterly audit

Enter your details to access the scorecard. You will receive a link by email.

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Done. Check your inbox for the scorecard link.
If you do not see it within a few minutes, check your spam folder.