Wayne Conrad Advisory · AI automation for SME service businesses
Fixed-scope AI workflow sprints for service businesses of 5 to 50 people, built inside the tools you already use. The aim: less of the routine work waits on you, with approval steps where they matter.
Route 01Enquiry
Route 02Onboarding
Route 03Reporting
Route 04Payments
Tap an empty Owner jack to set an approval step on that route.
The manual workflow: raise, send, chase.
Sends invoices when work completes, schedules reminders and drafts the overdue messages.
The manual workflow: check every item, then summarise.
Checks each item and reports only the exceptions.
The manual workflow: each one stalls until someone says yes.
Routes each one against written limits and asks for sign-off only above them.
The manual workflow: it lives in people's heads.
The workflows keep running, and anything needing sign-off reaches your phone.
Pick where the work piles up, your team size, and what an hour costs. The result is an estimate based on the middle of each range. It starts empty, and you can email the result to yourself.
Fill in all four fields to see your estimate.
This is an estimate based on the numbers you enter. It uses the middle of the team-size range. Results vary.
| AI cleanup sprint | Single AI workflow sprint | End-to-end AI ops engine | |
|---|---|---|---|
| Time | 3 to 5 days | 7 to 10 days | 14 to 21 days |
| From | $1,500 | $2,900 | $8,500 |
| For | Automations that half work | One slow pipeline, usually enquiries or onboarding | Sales, delivery and finance still run through you |
| You get | Failing flows repaired, duplicate tool subscriptions removed, a written map of every live automation, a priority list | One workflow built and live in your CRM and inbox, approval steps where they matter, a handover with a recorded walkthrough and a one-page runbook | Connected sales, delivery and finance on a shared data layer in your tools, an exceptions report, full handover |
| After | 30 days of support | 30 days of tuning | 90 days of tuning |
| Typical monthly running cost | Usually no new software | About $40 to $150 a month | About $150 to $500 a month |
The price depends on the number of systems, integrations and monthly volume. I confirm it in writing before work starts. Running costs are paid to the tool vendors and are estimated on the pricing page.
I guarantee the build, not your results. Acceptance criteria are agreed in writing before work starts and change only by written agreement. If the work misses them I fix it at no charge for up to 10 working days from your written notice, and if it still misses them I refund the fee you paid for that sprint. That is your only remedy for the work missing its criteria. It does not cover problems caused by your changes, late access or approvals, incorrect data, or changes by third-party software or services. Written notice, naming the criterion, is due within 14 days of handover.
AI Workflow Candidate Map
A free worksheet that ranks up to five manual workflows and shows which to automate first. Runs in your browser, nothing is sent.
Last updated: 18 October 2026
A 2-hour session where I walk through the process as it really runs. You leave with the map whether or not anything gets built.
Everything is provisioned in your own accounts. Credentials stay on your side.
The workflow is built, tested against the written acceptance criteria, and shown to you.
A recorded walkthrough, a one-page runbook, and ownership transferred.
I fix the process before I automate it.
Automating an undecided approval just sends the same exception to you faster.
My own practice, not a client
I run this practice with the same workflows I build for others: client reporting, onboarding, proposals, scheduling and invoicing run automatically, across three time zones. The 2-minute diagnostic on this site is one of them: AI writes your report from your answers and emails it to you, with no manual step.
I do not have a published client case yet, and I would rather say so than invent one. Instead, here are four typical situations owners bring me: enquiries, onboarding, cleanup and end to end. Each shows the workflow I would build, where a person approves, the sprint that fits and what I would not promise.
The three sprints start from $1,500, $2,900 and $8,500. The price depends on the number of systems and how much runs through them. I confirm it in writing before work starts.
HubSpot, Asana, Microsoft 365, Google Workspace, Slack, Make, n8n, Xero and Salesforce. If you use something else, ask on the free call.
You do. It is built in your accounts and ownership transfers at final payment.
You have a tuning window of 30 days (90 days for the end-to-end AI ops engine) where I fix anything that does not meet the agreed criteria. After that you keep it as it is or ask me to continue.
No. I map the workflow, build it in your accounts and hand over a recorded walkthrough and a one-page runbook. You read a short report and approve anything above your limits.
It removes copy-and-paste coordination. Approvals and judgement stay with people.
I sign a data processing agreement before I see any client data. I use business or API accounts, which do not train on your content by default, and send tools only the fields a workflow needs. I name every tool that may handle your data in the written agreement before any data is shared. Access is through credentials you grant and can revoke. When the support window ends I remove my access and delete project copies, or earlier if you ask. Backups and records I am legally required to keep are the exception. I do not hold a SOC 2 or ISO 27001 certificate; the vendors I use publish their own. The sub-processors I use for this website are listed on the Trust page.
Yes, including Southeast Asia. I work remotely.
Last updated: 18 October 2026
I ran this problem for twenty-eight years. I started my first business in 1995, a second in 2017, and sold both in 2023. This practice runs on the same automation I now build for owners of 5 to 50 person businesses.
